Refund Policy

Please review these policies carefully as they are the terms of sale that govern your purchases at the Wondershare. We will try our best to deal with customers' disputes in proper and timely way. If customer's dispute is reasonable, we will offer unconditional refund as required. Well as our product is shareware which can be tried before purchase, we recommend our customers to try the product before purchase to confirm whether it is the one you need. This also protects you from purchasing wrong product and enables you to use the software in time. So be certain you understand them before you place your order.

We will offer unconditional refund if you are in one of the following situations.

A.Refund requirement caused by purchasing:

• Purchase wrong product by mistake and then purchase the correct one from our company at once. We will refund the wrong purchase if you require it.

• Customer purchases wrong product which can't be supported by his computer operation system, such as Mac user purchases Windows version software. You need to purchase the right program first, after your order is validated, we will refund the previous order to you

• Purchase two products with similar functions at the same time; we will refund you for one of them if you require it.

• Purchase same product twice at the same time and have no will of exchange any other product. We will refund one of them.

B. Refund requirement caused by product problem:

• If there are serious bugs in our product, which affect customer's normal use, we will perform refund after the confirmation of this problem by our support team.

• If customer purchases a wrong product or the purchased product can't meet some of customer's needs due to the wrong or blurry product description on our website, we will exchange wrong purchase with the one that can meet your need first. If customer insists on refund, we will perform refund.

• Customer purchase products from our affiliate website and the product can't meet some functions of customer's needs due to the wrong or blurry product description on affiliate’s website. You need provide the website link or product description info, after confirmation of all these situations, we will perform refund if you require.

We can't refund you if you are in one of the following situations.

A.Refund requirement caused by purchasing:

• Since we use third party payment platform to perform the purchase, we have no means to confirm whether credit card is used by card holder to purchase. Therefore we recommend credit card holder to keep the card well and reduce the chance of credit card to be used without authority. If such situation does happen, usually we won't perform refund. If customer insists on refund, we will ask our third party payment platform to deal with the issue and customer needs to provide related proof.

• If customer purchases wrong product from our website, and then purchases so-called correct product from other company, we won't perform refund.

B. Refund requirement caused by registration information:

• In theory, once your order has been validated, our system will automatically send you a registration E-mail, needn’t to wait for two days. If you did not receive it on time, perhaps your email settings to prevent junk email or you provide wrong email address, we will not refund the order due to this cause. Hope you can understand this.

• Failed registration of software is caused by customer's wrong perform, and the registration information has proved valid, we won't perform refund if customer requires it.

C. Refund requirement caused by product problem:

• Neither reading the product introduction on our website nor trying product before purchase, have customers just thought that the product can meet his need and purchased it, and then found that the product can't meet his need. Under this situation, we won't perform refund if customer requires it.

If you still have any problems, please login our Customer Technical Support Center to submit a new ticket. Our support team will reply to you as soon as possible (usually within 48 hours).